Claims Reporting Guidelines

General Questions/Customer:

1-800-754-6919

Reporting Your Loss:

Contact us 24 hours a day, 7 days a week by internet, phone or fax to report your loss to our Claim Administrator, ICAT/Boulder Claims.

Claim reporting with Internet Access:

Online Claim Reporting:

http://www.boulderclaims.com/ibc/claims/report_new_claim_input.action

Agents Email loss notices to: MSFaxFNOL@BoulderClaims.com

Claim reporting by Phone: 1-866-634-4465 (New claims reporting only!)

Claim reporting by Fax: 1-877-786-7275

• Agent or Insured may report a loss.

• Report losses promptly.

• Report your loss only once.

• Please provide the following with the report of a loss:

o Policy Number

o Named Insured on the Policy

o Date, Time and Location of the loss or damage

o Description of the damage

o All contact information for the Insured and/or their representatives

o If multiple buildings, please specify which buildings are damaged with specific addresses.

In the event of a loss:

After a claim has been received, a claims representative will call to speak with you about the loss and arrange an inspection the damaged property.

This list is intended to help you with the claims process.

· Look for potential safety risks. If the building is unstable, do not enter.

· Report downed power lines or gas leaks to authorities as soon as possible.

· Make emergency repairs to your building to mitigate your damages.

· Protect the personal property from further damage.

· Do not discard any item without first speaking with a claims representative.

· Keep an accurate record of any repair expenditures.

· Be prepared to provide copies of all documents (inventories, receipts, invoices, etc.) to the claims representative.

· Review your policy as some repairs may not be covered based on the policy provisions.