Claim Reporting Guidelines

Reporting A Claim 

MWUA, MRPIUA and U.S. Adjusting Services have teamed up to develop numerous ways for our customers and agents to report a claim.  We realize that claims are traumatic, especially ones resulting from hurricanes, so we want to maximize the ease in reporting any claims.  Claims may be reported by:

  • InsuranceNow Website - Agents may use the Agent Portal to submit a Loss Notice.  https://mwua.iscs.com/innovation
  • Phone - New claims may be reported by calling 1-866-634-4465. Please report claims promptly, our call center is staffed 24 hours a day, seven days a week.
  • MWUA Claim Reporting Email- Access the claim reporting email.  newclaims@msplans.com 
  • MWUA Claim document Email-  msclaimsdocs@msplans.com
  • Fax - New claims may be faxed to 1-877-786-7275

Claim Reporting FAQs 

What information is needed when reporting a claim?

  • Policy Number
  • Named Insured on the Policy
  • Date, Time and Location of the damage or loss
  • Description of the damage
  • All contact information for the Insured and/or their representative
  • If multiple buildings, please specify which buildings are damaged with specific addresses

For General Questions and Inquiries concerning your claim please call: 1-877-200-7461