Reporting A Claim
MWUA, MRPIUA and Eberl Claims Services have teamed up to develop numerous ways for our customers and agents to report a claim. We realize that claims are traumatic, especially ones resulting from hurricanes, so we want to maximize the ease in reporting any claims. Claims may be reported by:
- InsuranceNow Website - Agents may use the Agent Portal to submit a Loss Notice. https://mwua.iscs.com/innovation
- Policyholders may report claims via the Service Portal at :https://service-mwua.iscs.com
- Phone - New claims may be reported by calling 1-866-634-4465 or 1-800-853-4434. Please report claims promptly, our call center is staffed 24 hours a day, seven days a week.
- MWUA Claim Reporting Email- Access the claim reporting email. n[email protected]
- MWUA Claim document Email- m[email protected]
- Fax - New claims may be faxed to 1-877-786-7275
What information is needed when reporting a claim?
- Policy Number
- Your return contact information (phone #s, email, fax, etc.)
- Named Insured on the Policy
- Date, Time and Location of the damage or loss
- Description of the damage
- All contact information for the Insured and/or their representative
- If multiple buildings, please specify which buildings are damaged with specific addresses
For General Questions and Inquiries concerning your claim please call: 1-877-200-7461